Using the Poka-Yoke philosophy in e-commerce

Abstract

In this article, we will talk about the possibilities of implementing the Japanese philosophy of Poka-Yoke in E-Business and E-commerce and how it can become a powerful tool in increasing companies' productivity. Poka-Yoke focuses on eliminating errors and failures in processes, making them more efficient and less prone to human errors. Since the philosophy was originally designed for use in industrial production systems, new approaches need to be proposed for its implementation in E-Commerce, which we will address here.